Refund Policy
Last updated: March 2026
1. When Are You Eligible for a Refund?
Order not delivered within 10 days of dispatchFull Refund
Product arrived damaged or defectiveFull Refund
Wrong product receivedFull Refund
Partial order missing itemsPartial Refund
Product used, installed, or alteredNo Refund
2. Non-Refundable Items
- Products that have been used, installed, or altered in any way
- Items returned without original packaging, tags, or invoice
- Clearance or final-sale items (marked at the time of purchase)
- Custom or made-to-order products
- Items where the return window (7 days) has expired
3. How to Request a Refund
- Email support@hardwaredoorstep.com with your Order ID, product name, and reason for refund.
- Attach clear photos of the product and packaging (required for damaged/defective claims).
- Our team will review and respond within 24–48 hours.
- Once the return is received and inspected (or claim verified), your refund will be initiated.
4. Refund Processing Time
Refunds are processed within 5–7 business days from the date of approval. Actual credit to your account depends on your payment method:
UPI (GPay, PhonePe, Paytm)1–3 business days
Credit / Debit Card5–7 business days
Net Banking3–5 business days
5. Partial Refunds
In cases where only part of your order is affected (e.g., one item damaged in a multi-item order), a partial refund will be issued for the affected item(s) only. The refund amount will be calculated based on the item price and any applicable discounts.
6. Cancellation Refunds
If you cancel an order before dispatch, a full refund will be issued to your original payment method within 3–5 business days.
Need Help with a Refund?
Contact us at support@hardwaredoorstep.com or call +91 87969 88182 (Mon–Sat, 10 AM – 7 PM).